CRM & workflow technology
AIKYAM CRM is our proprietary customer and operations platform, underpinning calling, campaigns, workflows and reporting.
Technology & Digital Solutions
Technology that carries the operation
Armeka connects proprietary AI platforms, automation and integration services with human-led delivery. Here is what we build, what we integrate, and how the two come together.
The Relationship
Platforms, automation and operations — connected
Our technology strategy is simple: own the intelligence layer, integrate the rest, and deliver it all through teams who are trained on it.
AIKYAM CRM and VAAK AI form the proprietary core. Around them, AI-powered automation and configured integrations extend capability across channels, while our delivery teams operate the whole system with quality and accountability.
- Proprietary platforms — built and owned by Armeka (AIKYAM CRM, VAAK AI).
- Implementation & integration services — we configure, integrate and manage the wider stack.
- Third-party technology — certain channels and cloud services depend on partner platforms, confirmed per deployment.
Technology Stack
Capabilities across the stack
Each capability is clearly labelled so you know what is proprietary, what we implement, and what depends on partner technology.
AI & conversational intelligence
VAAK AI delivers speech analytics, summaries and sentiment insight that feed directly into quality and coaching.
Speech analytics & transcription
Call transcription with AI summarisation, plus human-verified transcription where accuracy and context matter.
Quality monitoring & training
Automated QA scoring and an AI training system that turn quality data into structured coaching.
AI-powered bots
Voice and conversational bots configured, integrated and tuned to your journeys and escalation rules.
Omnichannel engagement
Voice, IVR, WhatsApp Business, SMS, email and live chat connected into one orchestrated experience.
Contact centre platforms
Dialling, routing and interaction management across inbound and outbound operations.
CCaaS & UCaaS
Contact Centre as a Service and Unified Communications as a Service delivered and managed for you.
Cloud & Managed Services
CCaaS and UCaaS, delivered for you
Where cloud models fit better than on-premise, we deliver and manage them as services.
CCaaS — Contact Centre as a Service
Cloud-based customer interaction management that enables scalable, flexible contact centre operations with advanced analytics.
- Scalable infrastructure
- Omnichannel routing
- Real-time monitoring
- Advanced analytics
UCaaS — Unified Communications as a Service
A unified communications platform for distributed teams, integrating voice, video, messaging and collaboration tools.
- Voice and video calling
- Team messaging and presence
- File sharing and collaboration
- Integration APIs
Deployment
Choose how you want to run it
Licence the platform, have us run the operation, or split it — the same AI stack underneath.
Platform licence
Deploy AIKYAM CRM and VAAK AI on our cloud, your cloud or a hybrid model, and run engagement with your own teams.
Managed services
Our Pune delivery centre operates the platform for you — calling, sales, debt resolution, legal, transcription and data.
Hybrid
You own the platform and the data; we run the operations, the AI engines and the continuous improvement cycle.
Trust & Governance
Security and responsible AI by design
The platform is built for regulated industries, where data protection, auditability and responsible AI are non-negotiable.
- Encryption in transit and at rest, with role-based access
- PCI DSS aligned handling of payment and customer data
- AI practices aligned to ISO/IEC 42001:2023 (AIMS)
- Human-in-the-loop controls and reviewable decisions
PCI DSS
ISO 9001
ISO 27001
ISO 10002
ISO/IEC 42001:2023
Certification status, applicable legal entity, scope and validity should be confirmed against current certificates. View compliance details.
Architecture review
Discuss your technology requirements
Tell us how your operations run today. We will recommend the right mix of proprietary platform, integrations and managed delivery.