Operational Excellence
We hold every process and service to the highest standard, measured and improved continuously.
About Us
A technology-led group, built for better business outcomes
Armeka Group combines AI-powered platforms, intelligent customer engagement and complete contact centre solutions to help businesses improve customer experiences, streamline operations and scale with confidence.
Our Story
From business services to an AI platform company
Armeka Group is a diversified business group with deep roots in business process services and a clear, technology-first direction.
Our teams build and operate proprietary platforms — AIKYAM CRM and VAAK AI — and deliver the calling, sales, debt resolution, legal, transcription and data operations that run on top of them. That combination of technology, people and domain knowledge is what allows us to serve regulated, high-volume industries with confidence.
With a 2,500+ Pune operational capacity across 36,000 sq. ft. and a footprint that spans PAN India, the UAE and the USA, we support domestic and international clients with scalable, measurable delivery.
- PAN India, UAE and USA operations
- AI-powered platform and delivery model
- PCI DSS and ISO aligned, incl. ISO/IEC 42001:2023
- Multilingual, cross-border capabilities
What Drives Us
Our values
The principles behind every engagement and every line of platform code.
Innovation First
We invest in AI and automation to keep our clients ahead of changing customer expectations.
Customer Centricity
We place clients and their customers at the centre of everything we design and deliver.
People First
We invest in our people through training, coaching and the AI-powered enablement platform.
Group Companies
Three specialised companies working in synergy
Each company brings a distinct strength; together they deliver end-to-end, platform-led solutions worldwide.
Armeka Financial Consultants Private Limited
Delivers end-to-end domestic BPO and business process solutions across banking, financial services, insurance and retail, with strong domain expertise and scalable delivery.
Armeka Infotech Solutions Private Limited
A technology-led company driving digital transformation, automation and AI-driven platforms that power AIKYAM CRM, VAAK AI and the wider Armeka delivery stack.
Cygnus E Solutions Private Limited
Provides multilingual, cross-border outsourcing and customer engagement solutions for clients across the UAE, Middle East, Europe and the US, aligned to global compliance standards.
Our Presence
Headquartered in Pune, delivering globally
Headquartered in Pune with regional offices across India and international operations.
- PuneHeadquarters and primary delivery centre — 2,500+ operational capacity across 36,000 sq. ft.HQ
- KolkataRegional office supporting domestic delivery.India
- CochinRegional office supporting domestic delivery.India
- UAE & Middle EastCustomer engagement and back-office operations, including multilingual and cross-border support.International
- USA & EuropeFinancial services, digital process outsourcing and technology-driven analytics.International
Certifications, Accreditations & Compliance
Compliance we build on, not around
Our operations and platforms are aligned to recognised standards for security, quality, customer satisfaction and responsible AI management.
PCI DSS
Payment Card Industry Data Security Standard
ISO 9001
Quality Management Systems
ISO 27001
Information Security Management
ISO 10002
Customer Satisfaction & Complaints
ISO/IEC 42001:2023
Artificial Intelligence Management System (AIMS)
What each standard covers
- PCI DSS — Payment Card Industry Data Security Standard for secure handling of payment card data.
- ISO 9001 — Quality Management Systems governing consistent service delivery.
- ISO 27001 — Information Security Management for systems, networks and data.
- ISO 10002 — Customer satisfaction and complaints handling.
- ISO/IEC 42001:2023 — the international standard for an Artificial Intelligence Management System (AIMS). It is distinct from ISO 27001 and governs how AI systems are responsibly developed, deployed and monitored.
Certification accuracy: certification status, the applicable legal entity, the certification scope and the validity of each certificate should be confirmed against current certificates before publication. A standard and a certification are not the same thing; where a standard is referenced, it reflects the framework we align to. Certificate details are available on request.
Contact: info@armeka.co.in
Partner with Armeka
Let’s build your next capability together
Discover how our platforms and people across BPO, technology and consulting can drive your business forward.