AIKYAM CRM and VAAK AI are the products Armeka builds and sells. Around them sit AI-powered bots, QA analysis, training and omnichannel engagement — one connected platform for enterprise customer operations.
AI-powered, PCI DSS secure customer and operations platform
AIKYAM CRM is Armeka's proprietary customer and operations platform. It unifies calling, digital and field operations into one intelligent customer record, with live dashboards, real-time analytics and automated workflows that give teams complete operational visibility.
Business benefits
Use cases
Ideal for bank, NBFC, fintech and enterprise teams running calling, servicing and outbound operations at scale.
Discover AIKYAM CRM
AI speech and conversation intelligence platform
VAAK AI turns every conversation into structured insight. It analyses speech to deliver call summaries, sentiment insights, quality analysis and behavioural analytics, helping teams improve customer interactions and agent performance.
Business benefits
Use cases
Best suited to contact centres and financial-services teams that need visibility into conversation quality and customer sentiment.
Explore VAAK AI
Activate the engines you need alongside AIKYAM CRM and VAAK AI. Each one shares the same data layer, so insight and action stay connected.
Voice and conversational automation for routine interactions
AI-powered bots handle routine enquiries and repetitive interactions end-to-end across voice, chat and messaging, resolve common requests instantly and escalate to a human agent with full context when it matters.
Discuss Bot AutomationAI-assisted quality analysis and interaction monitoring
AI-powered QA analysis evaluates interactions against your scorecard automatically, extending coverage beyond manual sampling and surfacing compliance, quality and risk signals so teams can act on them quickly.
Request a QA DemoTraining, coaching and learning insights for agent development
The AI-powered training system supports onboarding and continuous development with simulated practice, auto-generated feedback and skill-gap tracking, so agents become productive faster and keep improving.
Explore the Training SystemConnected customer engagement across channels
AI-powered omnichannel brings customer conversations together across voice, IVR, WhatsApp Business, SMS, email and live chat, with intent-based routing and orchestrated journeys so customers move between channels without losing context.
Discuss OmnichannelBecause the engines share the same data layer, quality, coaching and engagement improve together — whether you adopt the full stack or activate individual modules.
Interactions land in AIKYAM CRM across voice and digital channels.
VAAK AI and the bots analyse intent, sentiment and quality signals.
QA and training loops turn insight into coaching and better interactions.
Omnichannel orchestration keeps every journey connected and proactive.
See how AIKYAM CRM, VAAK AI and the wider AI suite can transform your customer engagement and operations. We will tailor the walkthrough to your industry.
