Comprehensive business & service portfolios
Full-spectrum support across communication channels and back-office operations — each service line delivered by trained teams and measured through the Armeka platform.
B2B Sales Solutions
Build qualified pipelines and support your sales organisation with structured, measurable B2B outreach — run on AIKYAM CRM so every prospect and follow-up is tracked.
Key capabilities
- Lead generation and qualification
- Prospect outreach
- Appointment setting
- Inside sales support
- Sales follow-up
- CRM-supported sales workflows
What you get: A predictable, CRM-tracked pipeline with clear accountability from first contact to hand-off.
Discuss Your Requirements
B2C Sales Solutions
Reach consumers with respectful, well-timed outbound campaigns and onboarding journeys that support acquisition and improve conversion.
Key capabilities
- Consumer outreach
- Outbound sales campaigns
- Customer acquisition support
- Customer onboarding and welcome calls
- Lead follow-up and conversion support
- Campaign reporting and optimisation
What you get: Higher-quality conversations across the customer lifecycle, measured campaign by campaign.
Discuss Your Requirements
Debt Resolution Solutions
Responsible, compliant customer engagement for banks, NBFCs and lenders across the pre-due and post-due lifecycle — designed around professional, customer-centric resolution rather than aggressive recovery.
Key capabilities
- Pre-due and post-due customer engagement
- Inbound and outbound resolution support
- Payment reminders
- Promise-to-pay tracking
- Case follow-up and reporting
- Customer-centric resolution workflows
What you get: Resolution that protects the customer relationship and your brand while keeping outreach compliant and documented.
All engagement follows responsible, compliant and professional customer practices, and applicable regulatory requirements.
Discuss Your Requirements
Legal Solutions for Financial Services
Documented, process-driven support for the legal workflows that sit around financial services — prepared and tracked with the same discipline as the rest of your operations.
Key capabilities
- Legal notice preparation and dispatch support
- Digital legal intimations
- Documentation and case tracking
- Litigation process coordination
- Financial-services legal workflow support
What you get: Well-documented, auditable legal processes with clear case visibility.
Armeka provides process, documentation and coordination support. We do not provide legal advice on behalf of clients and do not act as their legal representatives.
Discuss Your Requirements
Transcription & Data Services
Turn audio, calls and documents into structured, searchable, analytics-ready records — with AI assistance and human quality control where accuracy matters most.
Key capabilities
- Audio transcription
- Business transcription
- Call transcription and summaries
- Data enrichment and validation
- Document digitisation
- Back-office data processing
What you get: Clean, usable data that feeds reporting, analytics and the AI platform.
Discuss Your Requirements
Complete Contact Centre Solutions
The operation that brings it all together: skilled teams running inbound and outbound engagement on the Armeka platform, so you combine technology with human-led service rather than choosing between them.
Key capabilities
- Inbound and outbound calling
- Customer service and enquiry handling
- Customer support operations
- Voice and digital engagement
- IVR and routing solutions
- AI-assisted quality assurance
- Training and performance monitoring
- Operational reporting
What you get: A contact centre that is measured end to end by the platform, with quality, training and reporting built in.
Discuss Your RequirementsOur approach
A repeatable path from understanding your goals to continuously improving the outcome.
Understand
We dive into your business challenges, objectives and compliance requirements.
Design
We craft a tailored solution using our platforms, integrations and domain expertise.
Deploy
We implement with trained teams and configure the platform to your workflows.
Optimise
We improve continuously using analytics, AI insights and QA feedback loops.
Frequently asked
Yes. You can licence AIKYAM CRM and VAAK AI and run them with your own teams, have Armeka operate the service for you, or adopt a hybrid model where you own the platform and we run the operations.
Our practices are aligned to PCI DSS, ISO information-security and quality standards, and to ISO/IEC 42001:2023 for AI management. Security controls, access management and auditability are designed into the platform and the operation.
Yes. VAAK AI supports speech analytics, summaries and sentiment insight, AI-powered QA analyses interactions against your scorecard, and the AI training system turns those insights into structured coaching and skill tracking.
Our strongest domain depth is in BFSI — banks, NBFCs, fintech and insurance — alongside lending, retail and e-commerce, telecom and media, travel and hospitality, and other sectors. See the industries page for detail.
Need a solution tailored to you?
Our team will work with you to create a service package that meets your unique business needs — combining the right platform modules with the right people.